Chief Operating Officer International (COO-I)

New York, New York, USA

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Location: NYC, London, Nairobi, Lilongwe, Kampala, Kigali, or Monrovia

We are seeking an entrepreneurial individual who can lead the our operations team through this next phase of growth: innovating on our model (e.g. scaling contactless approaches post-COVID), establishing a foothold in new markets (e.g. creating a sustainable humanitarian practice), and investing in exceptional talent. This role requires a dynamic leader, who is animated by both the problem-solving required to drive operational excellence (e.g. how do we tamp down on new forms of leakage?), and the higher level questions around how to grow the global cash movement.
Our team is passionate about shifting the status quo with respect to how and by whom decisions are made in the aid space. We believe elevating recipient choice is critical, as is demonstrably committing to transparency around metrics and evidence. We are looking for applicants who are deeply aligned with these objectives, and energized by the prospect of building an organization that advances them.

Reports to: Managing Director


Strategy Establish GiveDirectly as the premier cash transfer delivery organization globally by building and articulating our value proposition Establish a vision for and drive the ongoing evolution of operations at GiveDirectly, from both a technology and program management perspective, to ensure we continuously improve our recipient experience and expand our capacity to reach more recipients In partnership with our Chief Growth Officer, build a strong connection, grounded in long-term expansion strategy, between our growth efforts and our in-country operations leadership Develop, with the support of the VP, People, and functional team leads, an effective long-term talent bench for key leadership positions within the operations pillar

Fundraising Support team members to set ambitious and strategic fundraising goals, in line with long-term strategy, and provide ongoing coaching and support to ensure they consistently meet those goals Build and leverage relationships with partners, institutions and donors to ensure their ongoing confidence and support

Management and coordination of teams Promote a strong organizational culture, in alignment with GiveDirectly values, by building trust and through consistent modeling, feedback, and accountability Translate strategy to quarterly goals and oversee the effective execution of plans Serve as an exceptional people leader with diverse, multinational team, consistently operating as an inclusive manager - with a high degree of emotional intelligence who develops strengths in others through modeling, thought partnering, and active coaching Ensure effective and efficient recruitment to allow for nimble expansion of team as needs and opportunities arise Provide leadership through change by establishing strong communication channels with team members, making decisions based on sound and rigorously vetted logic, communicating decisions clearly and effectively, and following through on commitments and establishing systems for accountability. Establishing and maintaining systems and processes for collaboration across technology and field functions

Operations oversight Ensure excellence across all operational functions by strategically leaning in to high-level and high-risk decisions and strong management of functional leads including: Africa Operations Humanitarian Innovation Field Tech and Data

Core competencies and experiences Track record of results - demonstrated ability to consistently make sound decisions and solve complex problems based on logic and good judgment Experience leading a large, multicultural, and layered teams, specifically in emerging markets - Leads with authenticity, with a passion for people and community, exceptional communications skills, and ability to quickly earn trust and build an inclusive culture Strategic planning and strong execution - ability to seamlessly navigate between big-picture strategy and day-to-day operational decisions, ability to navigate through ambiguity
Business Acumen - ability to navigate tensions and balance between operational integrity and growth priorities Communication - understanding of GiveDirectly brand and ability to position the organization well through verbal and written external communications, with an equally strong ability to clearly and authentically communicate with internal audience in a compelling and inspiring manner Alignment with GiveDirectly Values- to see full list of values and to apply go to:

Time commitment: Not specified

Applications due: 2020-07-31

  • Category Global Poverty
  • Created by GiveDirectly Recruiting
  • Submitted 01 Jul
  • Last updated 01 Jul